Shipping policy
MEI HAN TSO
Thank you for shopping with MEI HAN TSO. We are committed to delivering your pet supplies accurately, in good condition, and within a reasonable timeframe.
Order Processing Time
Orders are processed within 1-3 business days (Monday through Friday, excluding public holidays) after payment confirmation. During high-volume periods or special promotions, processing may take up to 5 business days. You will be notified by email if any significant delays occur.
Shipping Costs and Delivery Estimates
Shipping charges are calculated and displayed at checkout based on your location. Estimated delivery time for standard shipping is 10-15 business days. Please note that delivery dates are estimates only and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays.
Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipment confirmation email containing tracking information. Tracking details typically become available within 24-48 hours after shipment. If tracking has not updated after 3 business days, please contact us for assistance.
Incorrect Address Disclaimer
Please ensure that your shipping address is accurate and complete at checkout. MEI HAN TSO is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, reshipping fees will apply.
Lost or Damaged Pet Supplies
Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will initiate an investigation with the carrier.
Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will review your case and arrange a replacement or partial refund as appropriate.
Pet Product Care and Usage Notice
Pet supplies (including but not limited to pet clothing, beds, toys, leashes, collars, feeders, and grooming accessories) should be used and maintained according to the care instructions provided with each product. MEI HAN TSO is not responsible for damage caused by improper use, washing, drying, alteration, or normal wear and tear. Always supervise your pet when introducing new products.
International Shipping and Customs
For shipments outside Hong Kong SAR, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office before ordering. Delays caused by customs clearance are beyond our control.
Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
Company Name: MEI HAN TSO
Phone: +852 8270 6985
Email: service@conceptartisanal.shop
Physical Address: 18 Bonham Strand West, Sheung Wan, Hong Kong SAR China